Privacy Policy

1. Introduction

7jitu ("we," "us," "our") operates an online betting platform accessible at https://7jitu.cam (the "Platform"). We provide sports betting, live casino games, slot machines, and lottery games (including togel, Indonesia's traditional numbers lottery) to players primarily based in Indonesia.

This Privacy Policy governs the collection, processing, storage, and protection of personal information provided by users ("you," "your") of our Platform. We are committed to transparency and comply with applicable data protection laws and regulations. This policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy.

By creating an account, depositing funds, or otherwise using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

To provide you with a secure and personalized betting experience, 7jitu collects several categories of personal information. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for an account, make a deposit, or communicate with our customer support team, you provide us with personal information, including:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Email address, residential address, and mobile phone number;
• Account Credentials: Username and password (passwords are stored in encrypted form);
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon;
• Verification Documents: Copies of government-issued identification (such as your Indonesian National Identity Card or KTP), proof of address, and selfie photos for identity verification (KYC) purposes;
• Communication Data: Records of correspondence with our customer support team via live chat or email.

2.2 Information Collected Automatically

When you access our Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers;
• Connection Information: IP address, Internet Service Provider (ISP), geographic location (country, city), and time zone;
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources, and navigation paths;
• Transaction History: Records of deposits, withdrawals, bets placed, game sessions, and account balance changes;
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 6 for details).

2.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources, including:

• Payment Processors: Transaction verification data from banks and payment service providers;
• Fraud Prevention Services: Data from fraud detection and prevention services to verify identity and detect suspicious activity;
• Marketing Partners: Aggregated demographic and interest data (where you have consented to such sharing).

3. How We Use Your Information

7jitu processes your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your player account;
• Verifying your identity and age to comply with legal requirements (21+ age restriction);
• Processing deposits, withdrawals, and financial transactions;
• Facilitating gameplay and bet placement on sports betting, casino games, slots, and togel lotteries;
• Maintaining transaction records and account balance information.

3.2 Security and Fraud Prevention

• Monitoring for suspicious activity, unauthorized access, and fraudulent transactions;
• Detecting and preventing bonus abuse, multi-accounting, and other violations of our Terms and Conditions;
• Complying with anti-money-laundering (AML) and Know Your Customer (KYC) regulations;
• Protecting the integrity of our games and betting markets.

3.3 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat or email;
• Resolving disputes related to deposits, withdrawals, bets, or account issues;
• Providing technical assistance and troubleshooting.

3.4 Marketing and Promotions

• Sending promotional emails, SMS messages, or push notifications about bonuses, special offers, and new features (only if you have opted in to receive marketing communications);
• Personalizing marketing content based on your preferences and gaming activity;
• Conducting surveys and requesting feedback to improve our services.

3.5 Legal and Regulatory Compliance

• Complying with legal obligations, court orders, and regulatory requirements;
• Responding to requests from law enforcement or government authorities;
• Enforcing our Terms and Conditions and protecting our legal rights;
• Maintaining records as required by applicable gambling and financial regulations.

3.6 Analytics and Service Improvement

• Analyzing usage patterns and player behavior to improve Platform functionality and user experience;
• Conducting A/B testing and experimenting with new features;
• Optimizing website performance, load times, and mobile responsiveness.

4. Information Sharing and Disclosure

7jitu does not sell your personal information to third parties. However, we may share your information with trusted service providers and partners in the following circumstances:

4.1 Service Providers

We engage third-party companies to perform functions on our behalf, including:

• Payment Processors: To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, and other Indonesian banks;
• Identity Verification Services: To conduct KYC checks and verify the authenticity of identification documents;
• Fraud Prevention Services: To detect and prevent fraudulent transactions and account abuse;
• Customer Support Platforms: To manage live chat and email support communications;
• Cloud Hosting Providers: To store and manage data on secure servers.

These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your personal information if required by law or in response to:

• Court orders, subpoenas, or legal processes;
• Requests from law enforcement or regulatory authorities;
• Investigations into suspected illegal activity or violations of our Terms and Conditions;
• Protection of our rights, property, and safety, or those of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify you personally with third parties for analytics, research, or marketing purposes.

5. Data Security and Protection

7jitu takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Encryption

All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same level of encryption used by major financial institutions. This ensures that your login credentials, financial information, and personal data remain secure during transmission.

5.2 Secure Storage

Personal information and financial data are stored on secure servers protected by firewalls, intrusion detection systems, and access controls. Sensitive data such as passwords are encrypted using one-way hashing algorithms, meaning even our staff cannot view your password in plain text.

5.3 Access Controls

Access to personal information is restricted to authorized employees and service providers who require it to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.

5.4 Regular Security Audits

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.

5.5 Your Responsibility

While we implement robust security measures, you also have a responsibility to protect your account. We recommend that you:

• Use a strong, unique password and change it regularly;
• Enable two-factor authentication (2FA) if available;
• Never share your login credentials with anyone;
• Log out after each session, especially on shared or public devices;
• Notify us immediately if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

7jitu uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences.

6.2 Types of Cookies We Use

6.3 Managing Cookies

Most web browsers allow you to manage cookie preferences through browser settings. You can choose to block or delete cookies, but doing so may affect Platform functionality and your user experience. Note that essential cookies cannot be disabled without impairing core features.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. 7jitu respects these rights and provides mechanisms for you to exercise them.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within a reasonable timeframe.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

7.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain certain information to comply with legal obligations or resolve disputes.

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You have the right to object to the processing of your personal information for marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting customer support.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact our customer support team via email or live chat. We will respond to your request within thirty (30) days.

8. Data Retention

7jitu retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Active Accounts: Personal information for active accounts is retained for the duration of your relationship with us;
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with financial, tax, and anti-money-laundering regulations;
• Transaction Records: Financial transaction records are retained for at least seven (7) years as required by law;
• Marketing Data: If you unsubscribe from marketing communications, we will retain minimal information (email address) to honor your opt-out request;
• Legal Holds: Data may be retained longer if required for legal proceedings, disputes, or regulatory investigations.

9. International Data Transfers

7jitu primarily serves players located in Indonesia. However, our servers and service providers may be located in other countries. When we transfer your personal information outside Indonesia, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include contractual clauses, data processing agreements, and compliance with international data protection frameworks.

10. Children's Privacy

The 7jitu Platform is intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the account.

If you believe that a minor has created an account on our Platform, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

7jitu reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting the updated policy on our Platform and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the Platform following any changes constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our customer support team:

• Email: [email protected] (displayed as plain text only)
• Live Chat: Available 24/7 via the in-app chat feature
• Indonesian-Speaking Support: All customer service agents are native Indonesian speakers
• Average Response Time: 2-5 minutes during peak hours (08:00-23:00 WIB)

For matters related to data protection, privacy rights, or data deletion requests, please clearly indicate "Privacy Inquiry" in your message subject line to ensure prompt handling.